Providing Bespoke Project Management Services to Our Public Agency Clients
The Agency sets the policy – We create the operational procedures, identify the best staff, implement the training, and execute the guidelines.

Who We Are

With over 20 years’ experience partnering with public agencies, Winsor has developed innovative approaches and methodologies to deliver measurable results for our public partners.   There are three pillars to this approach:

  • People – carefully crafted and executed tasking of both internal staff as well as outside vendors
  • Data Driven Analytics – measurement of results to drive production and culture
  • Technology – leveraging best in class systems to support program
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Program Management

Provide contract guidance and measure performance to ensure program outcomes

Program Policy & Procedure – deliver actionable processes that align with program policy

Program Planning and Budget – Leverage analytics to support the planning and management of over 20 billion in program funding

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Case Management Services

Rental Assistance – Delivering a seamless intake, eligibility, and on going payment experience

Housing Specialists URA/IMA – Establish relationships while providing support and understanding through thoughtful communication

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IT Solutions

Leverage IT to automate processes that support both Case Management and Program Management processes.

Winsor utilizes robust IT systems to track and report in KPIs to drive informed policy and decision making.

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Call Centers

The call center is at the front line, interacting with the public daily.  Protecting the interest of applicants and the program requires that messaging from agents is uniform and communication is delivered in a consistent way, aligned with program goals.  Policy and procedures reduce risk exposure to any potential violation of NDAs, program commitments, maintaining service levels, and a seamless applicant experience.

Housing Specialists

Case Management is one of the most important facets to ensuring program success due to the daily interaction with the applicant base.  Selecting and training of Housing Specialists staff, along with providing timely updates to any new or changing policies and arming our Specialists with the best understanding of documentation requirements, including examples, will decrease any frustrating encounters with applicants.  Providing multiple avenues for communication with the applicant base and storing all applicant documentation and information in one system of record will also decrease potential escalations.

Policy and Procedure

Winsor has been called upon by Public Agency clients to develop Standard Operating Procedures to ensure compliance with all state and federal regulations, while adhering to the Agency’s carefully crafted policies and procedures. One of Winsor’s most valuable assets is the fine-tuned ability to understand and quickly execute and implement a program policy. Winsor provides support to Policy teams and assists in determining if new pathways can be developed which will achieve a positive outcome for the applicant, while still ensuring eligibility for the expenditure of State or Federal funds.

Want to know more

WANT TO KNOW MORE?

Winsor transforms client goals into clear strategies, tasks, and deliverables in the most highly regulated environments. “Winsor achieves consistent results.”

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Eligibility
Application Process (paper and online)
Award Calculations – Automated
Development